Limited Hardware Warranty
XFX-branded hardware products purchased from authorized retailers and distributors come with a limited hardware warranty that extends to end-user customers.
Other persons in the distribution chain, including those purchasing hardware products for resale, are governed by a separate agreement.
What and who is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your — our end-user customer's — XFX-branded products.
Products must be used in normal household consumer (non-commercial) fashion. For products used commercially are governed by a separate agreement. Household use is defined as graphics cards installed into desktop PC systems for personal use.
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
- Products that are not from an authorized reseller. Products purchased used from Ebay, Craiglist, a person to person transactions, or similar methods carry NO Warranty.
- Software or drivers provided by XFX or third parties.
- Products used outside of normal home and personal use. This includes industrial, business, mining, mining farms, rendering farms, computer clusters, and server use.
- Problems that result from: (1) external causes such as accident, abuse, or problems with electrical power, (2) usage that is not in accordance with product instructions, (3) failure to follow the product instructions or failure to perform preventive maintenance; (4) products that are not in their original condition or that are not complete with all original components, or (5) problems caused by using accessories, parts, or components not supplied by XFX.**Products for which XFX has not received payment. A copy of the dated original proof of purchase or invoice from the original retailer must be submitted to verify warranty repair or replacement.
XFX’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED BELOW. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or jurisdiction to jurisdiction).
How long does this limited warranty last (Graphics Cards)?
The limited hardware warranty for Graphics Cards lasts for a time period of two years. The limited hardware warranty on all XFX-branded products begins on the date of purchase. A copy of the dated original proof of purchase must be submitted to verify warranty repair or replacement.
*** The limited warranty for XFX Limited Edition graphics cards lasts for a period of two years and is non-transferable.*** The limited warranty for XFX Limited Edition graphics cards lasts for a period of two years and is non-transferable.
How long does this limited warranty last (power supplies)?
The limited hardware warranty for XTS, XTR, TS, and Pro Series Power Supplies lasts for a time period of five years. Except models ending with GREN (green series), which carry a 2 year warranty The limited hardware warranty for XT series Power Supplies lasts for a time period of three years.
May I transfer the limited hardware warranty?
The limited hardware warranty for XFX Products are non-transferable.
What do I do if I need warranty service?
Your authorized XFX reseller is the first place to check for warranty servicing.
In the event that your authorized reseller is unable to provide service and to request a limited hardware warranty repair from XFX direct, go to the support section of our web site (XFX support portal.). Your product must be registered to fill out a support ticket.
What will XFX do?
During the duration of the limited hardware warranty, XFX or its authorized representative will repair any XFX-branded hardware products returned to us that prove to be defective in materials or workmanship. If XFX or its authorized representative is not able to repair the product, we will replace it with a performance-comparable product. XFX offers only refurbished products or parts that have been inspected and tested and make sure they are in good quality.
When you contact us via phone or web, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging with all original components, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. If you want the product returned, you will have to pay the shipping fees.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to XFX, some of which were never used by a customer.
All parts and systems are inspected for quality. Replacement parts and systems are covered for the remaining period of the limited hardware warranty for the product you bought. XFX owns all parts removed from repaired products.
XFX-branded hardware products purchased come with a limited hardware warranty for products used for Commercial (Non-Household) use. Products used in normal household consumer fashion are governed by a separate agreement. (above)
What and who is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your XFX Graphic cards used commercially. Commercial use is defined as any use outside of normal desktop personal computer use. This includes industrial, business, mining, mining farms, rendering farms, computer clusters, and server use. Products used in normal household consumer fashion are governed by a separate agreement. (above)
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover: Software or drivers provided by XFX or third parties. Problems that result from: (1) external causes such as accident, abuse, or problems with electrical power, (2) usage that is not in accordance with product instructions, (3) failure to follow the product instructions or failure to perform preventive maintenance; (4) products that are not in their original condition or that are not complete with all original components, or (5) problems caused by using accessories, parts, or components not supplied by XFX.
**Products for which XFX has not received payment. A copy of the dated original proof of purchase must be submitted to verify warranty repair or replacement.
XFX’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED BELOW. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or jurisdiction to jurisdiction).
How long does this limited warranty last?
The limited hardware warranty for Graphics Cards depends on model series. XFX Radeon RX 500 and Vega Series Graphics Cards: 3 Months to 12 Months as indicated by purchase agreement. If no indication is made, a standard 12 month warranty applies. XFX Radeon RX Series Graphics Cards: 3 Months to 12 Months as indicated by purchase agreement. If no indication is made, a standard 12 month warranty applies. The limited hardware warranty on products qualifying products begins on the date of purchase. A copy of the dated original proof of purchase must be submitted to verify warranty repair or replacement.
How long is the limited warranty on a replacement product after warranty service?
The standard warranty period is not extended if we repair or replace a warranted product or any parts, it will resume its warranty from the original purchase date. XFX may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.
May I transfer the limited hardware warranty?
The limited hardware warranty Graphics Cards used commercially may not be transferred.
What do I do if I need warranty service?
To request a limited hardware warranty repair, go to the support section of our web site (XFXsupport). Your product must be registered to fill out a support ticket.
What will XFX do?
During the duration of the limited hardware warranty, XFX or its authorized representative will repair any XFX-branded hardware products returned to us that prove to be defective in materials or workmanship. If XFX or its authorized representative is not able to repair the product, we will replace it with a performance-comparable product. XFX offers only refurbished products or parts that have been inspected and tested and make sure they are in good quality.
When you contact us via phone or web, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging with all original components, prepay all shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of any service alternatives that are available to you on a fee basis. If you want the product returned, you will have to pay the shipping fees.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to XFX, some of which were never used by a customer.
All parts and systems are inspected for quality. Replacement parts and systems are covered for the remaining period of the limited hardware warranty for the product you bought. XFX owns all parts removed from repaired products.
